How to request a reimbursement? Super easy!

📌 How much does the insurance reimburse for veterinary expenses?

✅ We reimburse up to 90% of veterinary expenses when your pet needs care due to illness or accident, always within the limits agreed according to the selected plan.

📌 What does the coverage include?

✔️ Vet consultations due to illness or accident.

✔️ Necessary surgeries and interventions.

✔️ Hospitalisation when admission is required.

✔️ Diagnostic tests (X-rays, ultrasounds, blood tests, etc.).

✔️ Medication prescribed during treatment.

📌 How does the reimbursement process work?

It’s quick and simple! Follow these steps:

1️⃣ Visit any vet – Choose the one you prefer or the closest one.

2️⃣ Ask for the invoice and the report – Make sure the vet provides both documents.

3️⃣ Send us the documents – Upload the invoice and report online through our reimbursements website.

4️⃣ Get your money back – We review the documents and, if everything is correct, we reimburse you in an average of 4 business days.

📌 That’s it! 🚀🐾

To process your reimbursement correctly, be sure to send:

✅ Illnesses, accidents and vaccines:

📄 Vet invoice* + 📑 Detailed report

*We always need the vet’s “invoice”; estimates, receipts or delivery notes are not valid.

⚠️ VERY IMPORTANT!

👉 The pet’s data (name and microchip) must appear on the invoice. If the vet cannot include them in their billing software, they must write them by hand.

👉 Line items must be clearly identified. Correct example for a vaccine: “Vaccination – Rabies” + name of the vaccine administered.

👉 Each line item must appear separately with its specific price.

✔️ Correct format:

• Rabies vaccine: €40
• Consultation: €30

❌ Incorrect format:

Rabies vaccine and Consultation: €70

👉 If you request reimbursements for several pets, each one must have its own invoice and report.

📌 Meet these requirements and your reimbursement will be quick and smooth. 🚀🐾

Our goal is to eliminate paper and its ecological cost; therefore, reimbursements can be processed through our website.

✅ You have a period of 60 days from the invoice date to request the reimbursement of veterinary expenses.

📌 Important: If you do not submit the request within this period, the reimbursement may not be accepted.

Make sure to send the invoice and the vet report correctly to avoid delays.

⏳ Request your reimbursement on time and get your money back without issues. 🚀🐾

❌ No. You can go to the vet of your choice and follow the treatment they recommend.

📌 Total freedom to choose:

✔️ There are no partnered clinics; the insurance covers any vet in Spain and the EU.

✔️ You only need to present the invoice and the vet report to request the reimbursement.

🐶🐱 You choose the best care for your pet. 🚀

To process your reimbursement, you only need:

✅ Vet invoice* – It must include the pet’s data (name and microchip) and the details of the services performed.

✅ Complete vet report – Including diagnosis and applied treatment.

📌 Make sure items are detailed and send the documents through our reimbursements website.

⏳ Fast, easy and hassle-free. 🚀🐾

*We always need the vet’s “invoice”; estimates, receipts or delivery notes are not valid.

By attaching the documents in the form on the website.

⏳ The average reimbursement time is 3–7 business days, provided the documentation is correct and complete.

Tips to speed up the process:

✔️ Make sure the invoice includes the pet’s name and microchip.

✔️ Check that the vet report is complete.

In the same bank account where your policy is direct debited.

Absolutely. If you do not agree with the outcome of your request, you can file a claim